Policies
What to expect before, during and after a visit.
Booking and deposits
Book on the booking page or call the desk. Lunch-hour visits take no deposit. The long visit and club slots take one that goes toward the service, and the booking page shows the amount.
Canceling and running late
Tell us one business day ahead to move or cancel a visit. If you are running late, call the desk. A late visit still ends on time, so we may shorten the finish or move you to the next open slot.
If you miss an appointment
We hold your chair for 15 minutes. After that the slot goes to someone else and the desk will call to rebook. Missing two visits in a row may pause a club slot until we talk.
If you're not happy
Tell us within a few days and we will make it right. Your barber will take another look and fix the cut at the next open time.
Tipping
Tips are welcome and never expected. Leave one by card at the desk or in cash with your barber.
How the line works
Oxford is appointments only, so there is no walk-in line. Waits vary when a visit runs long, and the board by the desk shows who is next.
Phones and quiet
Take a call in the chair if you need to. For a longer one, the hall by the coat hooks keeps the room quiet for everyone else.
Before your visit
Arrive five minutes early for a first visit. Come as you are; there is a hook for your coat and a place to leave a bag.
Questions about a policy?
Call the desk and we will go through it.